Finecast.... wtf??

[disband85]

So today I bought 2x finecast hive guards. The first thing I noticed was the really poor quality. There are stringy bits of resin all over the models, and a chunk of the border sprue was missing (not that it matters cos it's only the sprue, but still). The pieces fit together poorly and leave big gaps.

Then I opened my second hive guard. The spiky bit at the end of the gun is completely missing, it's not on either sprue. No idea what I'm going to do about that. Then I look closer at the main body of the hive guard, and it's not symmetrical! It's like someone cut it in half and glued it back together, but didn't line it up properly... half the body is a couple of millimeters off the other half. Very noticeable around the head (looks like his head was smashed in with a sledge hammer) and tail.

What's the deal with these finecast models? Are particular models only available in finecast? Cos I would much prefer the regular plastic.

[t⊗theark]

I haven't gotten too many miscasts but from what I've seen, when Fine cast mis cast they REALLY mis cast. Contact your nearest Games Workshop chain or call them up and they'd be happy to ssend you a replacement with no charge. That's what we had when an archon came to the local shop with no head

[disband85]

I'm going into my GW tomorrow to play a game. I was hoping to take 2 hive guards into the game, but I didn't bother assembling the second one, not til I show the staff at GW.

[Geneva]

Same thing happened to me with a Commissar Lord I bought about a year ago. The end of his trench coat was literally just a blob of resin almost like the machine gave out just before finishing him. My LGS happily replaced him though (I took the pewter version just to be safe). I'm a bit wary of Finecast but I know that the majority of the miniatures are fine and GW will gladly replace them for you if there's an issue.

[Deleted]

I had the exact same experience buying Failcast Hiveguard as well, even that missing spike bit for the gun. I called GW customer service and they sent me a new one which had all the bits but the quality was still poor. That's why I will not buy Facast again, if I need a model that is now Failcast only I ebay metal ones. If I were you, call them and they'll send replacements quickly and you can keep the duds. Its pretty easy to cast a duplicate of the missing bit and possibly make the duds useable.

I wish people would stop buying Failcast so GW would listen and actually show some QC. It's stuff like this that is really tarnishing their reputation.

[heartagramtc]

Don't take it in to the store. Call games workshop customer service, they will send you a replacement, and you will keep your miscast one. If you take it to the store they will just exchange it.

[baconslice]

Take em back, they're pretty good at replacing them, I bought 2 tank buster kit and 1 had 2 of the same sprue, not one of each, they gave me a new box, an let me keep the old. So I basically got like 2 free tank busters.

[rpricew]

+1 Call customer service. They have excellent policy on replacements. Plus like mentioned, you will keep the messed up ones.

[heartagramtc]

But I have seen some stores that take back your defective product, and give you a replacement. I know the customer service should send a new model. I had an autarch that was missing almost half of his wings, and they sent me a new one. So now I have two autarchs. i would rather wait a few days to get a replacemnet than just get an exchange.

You could always just ask the store their policy on defective models. If they say they give you a new one at no cost and keep the old one, then go for it.but if they say they well exchange it, call GW customer service.

[Davor]

As others said. DON'T take it back to the store. Call the 1 800 number customer service. You will keep the miscasts, and they will send 2 replacements at no charge. So this way youi will have 4. Yes 2 of them will still suck, but at least you will have 2 good ones, (hopefully) and 2 (please do not swear) ones. Still 4 of them for the price of 2.

[1b2a]

What do you have to provide them with to get a replacement? This happened to me before and I was pissed off but didn't think the stores would replace it (they have enough trouble staying alive and I would feel guilty) and had no idea GW did that kind of thing. Now I do not have the receipt. Will customer service still replace it?

[fragile]

You need the box it came in. They ask for a number off of it.

[Deleted]

All they asked me is where I bought it.

[robomummy]

only real problem i have with finecast is the flash on the sprue is always where the thinnest bit is causing me to accidentally cut off a vital part. not too big of a deal but annoying. also i got a commissar lord who's bionic eye was just gap where it shouldve been but i painted it up to look like an old scar over a missing eye. no ther real problem like some people have here but i never really bought any big fincast stuff.

[1b2a]

Good to know guys. We'll see what happens as I don't have the box. Anyway, knowing this I don't think failures are too much of a bad thing.