GW STAFF! HELPFUL OR NOT?

[Assimilator]

I find that all of the GW staff are very freindly and helpful. They give me advice, tips, hints and tricks. I understand that our very own hive mind is a staff member! I would like to congratulate him and wish him the very best of luck! ( Even if he started quite a while ago) But i would like to get a view on your comments! note: This thread is not intended to put any members of staff down! So lets be freindly people!

[Overread]

this thread is backwards usually people make a thread like this to compain and then the rest of us either correct them or agree - or get boged down arguing.. thus though starts off with a complement .... not quiet sure how I am meant to continue:

Personally I have never had problems with them; granted that at the end of the day they are there to sell you stuff, but I have never found mine pushy (I gather that those in america tends to be a little too pushy in the sales department - esp with newer members).
I think the biggest complaint they get is when they get a rule wrong - usually when they go from memory - and to be honest that is understandable. There are 3 main games they deal with ATM (wahammer, 40K and LotR) and in them are nearly a dozen armies for each - thats a lot of rules. Personally I try never to play without a codex (both sides) and a rule book - that way when they make a rules decision I can ask them to show me.

Aside from that not really much more to say

[Dropfred]

the people in my store are ok but then i have never taken my army down there to play but for rules advice and things like that they are pretty good

[shiro]

I've always found GW staff to be nothing but helpful. They readily offer advice and seem genuinely interested in improving your experience in the hobby. What makes them even more likable is that most store employees are around my own age, which means I don't feel too old to be seen walking into a GW store

[craziecory]

At the end of the day people are people. Some you get along with some you don't. All in all the store I hang out in the staff are Top Notch!!!

Thank you GW for without you I would waste my money on savings or something.

[lookatmybiglongnam]

I found that the staff in the stores I have been in are around my age which is good and always attentive to a customer in the shop (saying hello, any help, that sort of thing), but it is still a bit weird going in and you are 10 years older than every other customer in the shop, bar their mothers or something.

Bad points:
-They keep trying to get me to buy White Dwarf, which I simply don't think is worth it.
-There is always one staff member in each shop who is a bit excitable and seems to assume that although I am the same age as him (if not older), I am in reality 14 and should be talked to as such. I suppose that is understandable if that is who they have been dealing with for the whole day, but sometimes I want to tell them to take a deep breath and be cool.
-15 year olds do not belong in veterans nights, even if they have spent hours memorising the rule book and all codices off by heart. It is a bit weird, and I don't want to have to keep watching my language if I am trying to relax. Also, it's annoying when they beat you when you are trying something new for fun and they run a tournament army.

Oh, and
-The staff won't buy me anything with their staff discount (buying by weight, my god how much money would that save), but I suppose this last one is wishful thinking

[Assimilator]

d00d you have the exact same opinion as my freind neil 15 year olds do not belong at vtean nights he is always sayin that

[flyingspoon]

The GW staff are really friendly and Vets night should be for people who have been playing a while and over a certain age I'm classed as a vet as I've been playing for years and I'm 16 in my local shop if your under 16 you can't play at vets night and most people play for fun at vets night so when someone has a tournamnet list we all know about it after one game and it's easy to stop them comming to vets night as we refuse to play them

[cthulhu]

The staff at my GW store normaly have been great to work with new clients and have alot of energy to get you pumped up. I have even spent time with them outside of the shop, playing games with them and other friends. But most of that changed one day when I went in.
I was sitting and modeling while the manager was unpacking the new stuff, now i guess the way i said it was just a little off, or he was having a bad day but I had ask if he had a book for LotR's in there.
He got really snippy at me, and in the end asked me to come in back with him.
He degrated me for bugging him with questions all the time and demanding that he spend time to explain things. And pointed out that GW is not a "The customer is always right kind of store."
I admited that I asked a lot of questions, but IMO I'm not going to spend $200 with out as much research as possible. One of the other staff talked to me later and pointed out that he understood where i was coming from, and he heard the questions, not how they were asked. Pointed out that the manager sometimes takes things personaly. He appolgized for the store, but not for the manager himself.
I view them as friends, and wouldn't openly attack or berate them for any reason, but at the same time, when they have that shirt and name badge on, I will ask questions and expect answers if I'm going to be spending my hard earned money on it.
I haven't been back there in 3 weeks, the idea of being there makes me uneasy. But I really enjoy the people there, and the games themselves.
Wow... thats been pent up for a while.

//end rant

[math]

Yeah, my local GW staff are helpful in the way they know that if I'm going to buy somthing they will just let me get on with it and not try and inflict heavy wallet damage. As the type of store it is we all know each other by 1st names and have a bit of a banter at each other (thats casual pis* taking of each other) I've had one or two times where they have been a bit off but I have those days and totaly understand(to a certain degree) .

Mind you saying that, once there was this manager at the shop like a temp or somthing and because the line of work I do at the time (which was working for a large companies customer service call centre) he refered to me as scum and because I at the time did'nt play as more of a hobbist, that I thought that I was to good for the game and didnt see myself as one of them, AT WHICH HE TOOK GREAT OFFENCE!!! so I mean WTF!!! . To which I nearly got him fired, so as you can imagine I didnt take to kindly to that. He actulay became nicer after that which would be obvious after having a bollocking from the regional manager. They moved him back up north soon after that, And no before anyone says anything, he wasnt joking around with me.

Apart from that I've never had any real complaints and owe 1 guy as he got me the Emperors champion limited edition model 5 weeks after the weekend you could ever only buy it for (from GW anyway). So yeah overall staff are pretty good.

Have to say, the GW guy in the pic looks about ready to kill the other guy. "LOOK, JUST BUY IT DAMN YOU, OR I'M GOING TO BI*CH SLAP YOU UP SIDE THE HEAD!!!!" ..lol

[Enigma]

My GW staff are good. At Mega Battle Sundays (basically everyone brings a unit and team up and duke it out) they always are joking around. They seem to know everyone's name who comes to MBS regularily, and can always add a spot of humor to any situation, much like meself.

KHORNE!!!

[ryshi]

My gw staff are cool people and are actually EXTREMELY cool to hang out with outside the store and play games with, but they're all avid salespeople and can be a little bit thick skulled at the fact that I know what i'm doing and i'll buy something when i see fit.

[The Tomato]

My local staff are awesome, For one thing they helped me realize that +s was much more fun than Without number on devil-gaunts.

For another thing they actually ripped up a box just to give a Friend of mine a pair of legs for his eldar guardians when he had one torso to much in the box and ten flying bases from their own box for my gargoyle conversion when they had none for sale.

They give you great tips about priming and take time to teach newbies how to use primer and greenstuff and so on.

they bother to remember the names of most of their customers, even some who hasn't been there for 3 years (not mine though )

Still, no worries

[flyingspoon]

Mine are good but tend to take the P*** if you play anyother table top games like i do but they are really friendly even to the point of wrinting peoples army lists in the shop to help them win games if they seem to be losing more often then thaey should thus increasing sales for them as well (a win for both sides)

[Aux]

lookatmybiglongnam said:

I found that the staff in the stores I have been in are around my age which is good and always attentive to a customer in the shop (saying hello, any help, that sort of thing), but it is still a bit weird going in and you are 10 years older than every other customer in the shop, bar their mothers or something.

Bad points:
-They keep trying to get me to buy White Dwarf, which I simply don't think is worth it.
-There is always one staff member in each shop who is a bit excitable and seems to assume that although I am the same age as him (if not older), I am in reality 14 and should be talked to as such. I suppose that is understandable if that is who they have been dealing with for the whole day, but sometimes I want to tell them to take a deep breath and be cool.
-15 year olds do not belong in veterans nights, even if they have spent hours memorising the rule book and all codices off by heart. It is a bit weird, and I don't want to have to keep watching my language if I am trying to relax. Also, it's annoying when they beat you when you are trying something new for fun and they run a tournament army.

same lol